Shipping policy

Shipping Policy

Effective Date: 8 August 2026

At Vexorra, we carefully pack every order to help ensure your dry fruits, makhanas, nuts and other products reach you safely and in good condition.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
During sales, festive periods or high-order volumes, processing may take slightly longer.
Once your order has been shipped, you will receive the available tracking details through your registered contact information.

2. Shipping Time

Delivery timelines may vary depending on your location and courier availability.

Metro & major cities: Approximately 2–5 business days
Other locations: Approximately 3–7 business days
Remote areas: Delivery may take additional time depending on courier serviceability.

Please note that these are estimated delivery timelines and may be affected by weather, public holidays, courier delays or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers or promotional shipping benefits will be mentioned on the website and applied according to their respective terms.

4. Bulk Orders

For bulk quantities of makhanas, almonds, pistachios, raisins or other nuts, shipping arrangements may vary depending on the order quantity and delivery location.

For bulk-order enquiries, please contact us directly:

WhatsApp: 95603 98406
Email: support@vexorra.in

Our team will assist you with the available shipping options and applicable charges.

5. Delivery Address

Please make sure that your shipping address, phone number and other delivery details are entered correctly while placing your order.

Vexorra cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible after placing your order.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you when available.

You can use the tracking details provided to follow your shipment directly through the respective courier service.

7. Delayed or Undelivered Orders

While we work with our delivery partners to ensure timely delivery, occasional delays may occur due to:

Weather conditions
Public holidays
High shipment volumes
Transportation disruptions
Incorrect address or contact details
Remote or difficult-to-service locations
Other circumstances outside our control

If your order has not arrived within the expected delivery window, please contact our support team and we will assist you.

8. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact Vexorra as soon as possible with your order details and clear photographs of the package and products.

We will review the issue and assist you according to our applicable return/refund policy.