Refund policy

VEXORRA, a brand operated by DBHA GLOBAL PRIVATE LIMITED, sells food products including makhana, nuts and dry fruits. Because these are consumable food products, we generally do not accept returns after delivery for hygiene and food-safety reasons.

 

1. Eligible Issues

If you receive a damaged, wrong, missing, tampered, or incorrectly supplied product, please contact us within 48 hours of delivery.

 

2. Required Information

Please provide your order number, name, registered mobile/email, clear photographs of the product, outer packaging and shipping label, and a description of the issue. We may request an unboxing video or additional evidence.

 

3. Replacement / Refund

After verification, we may provide a replacement or refund where appropriate. Replacement is subject to availability.

 

4. Refund Processing

 Approved refunds are generally sent to the original payment method. The actual credit time depends on the payment gateway, bank or financial institution.

 

5. Non-Returnable Situations

Generally not eligible: change of mind, incorrect address supplied by the customer, opened or consumed food products, damage caused by improper storage or customer handling, failure to accept delivery after valid delivery attempts, taste preference, or products delivered correctly and in good condition. This does not limit rights available under applicable law.

 

 6. Cancellation

 Cancellation may be accepted only before an order is processed or dispatched. After dispatch, cancellation may not be possible.

 

 7. Shipping

 Damage If a parcel appears severely damaged or tampered with at delivery, photograph it before opening and contact support immediately.

 

8. Contact

DBHA GLOBAL PRIVATE LIMITED (Brand: VEXORRA)

support@vexorra.in | +91 95603 98406